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Return Policy – KatRopa Vape Shop Khobar

Effective Date: [Insert Current Date]
Location: Khobar, Eastern Province, Saudi Arabia
Website: https://katropavape.com

1. Returns Eligibility

We accept returns under the following conditions:

Items must be returned within 7 days of delivery.
Products must be unused, unopened, and in original packaging.
Proof of purchase (order number or receipt) is required.
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

2. Non-Returnable Items

Due to health and safety regulations for vaping products, the following items cannot be returned:

Opened e-liquids or any consumable products.
Used coils, pods, or tanks.
Disposable vape devices that have been opened or used.
Clearance or final sale items.

3. Defective or Damaged Products

If you receive a defective or damaged item:

Contact us within 48 hours of delivery.
Provide photos or video showing the defect or damage.
We will offer a replacement or full refund after verification.

4. Refund Process

Once we receive and inspect your returned item:

Refunds will be issued to your original payment method or wallet balance.
Processing time: 5-7 business days after approval.
You will receive a confirmation email once the refund is completed.

5. How to Initiate a Return

To start a return, please follow these steps:

Email us at support@katropavape.com with your order number and reason for return.
Wait for a return authorization confirmation.
Ship the product to our Khobar address (provided via email).
Share the tracking number with our support team.

6. Exchange Policy

We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us at support@katropavape.com.

7. Late or Missing Refunds

If you haven’t received a refund after 7 business days:

Check your bank account or payment provider again.
Contact your credit card company (it may take time to post).
If all else fails, please contact us at support@katropavape.com.

8. Contact Information

For all return-related questions:

Email: support@katropavape.com
Location: Khobar, Eastern Province, Saudi Arabia
Response Time: Within 24-48 hours

Last updated: [Insert Current Date]